FAQ

How much will it cost?

You pay a reasonable dispute resolution fee which is much lower than lawyers’ fees and court costs. To see the fee schedule, clicking here.

How do I file an application?

You can file an application by going to the “File Complaint” link on the home page or by clicking here.

How do I respond to an application?

You can respond to an application by going to the “File Complaint” link on the home page or by clicking here.

Who can use dispute resolution (DR)?

Any individual or corporation claiming ownership of a .ca domain name may use Resolution Canada services.

What types of disputes does Resolution Canada handle?

Resolution Canada restricts its activity to resolving disputes involving .ca domain name registrations on the CIRA Registry.

Why is dispute resolution a sensible choice?

Resolution Canada dispute resolution service (DR) process is an efficient and cost effective method of resolving disputes over domain name registrations. Unlike complicated court applications which require personal appearances and legal representation, DR allows people who may be located in different jurisdictions to resolve a dispute online. DR represents a simple and inexpensive alternative to the traditional lengthy and expensive legal process. The adjudicator is a knowledgeable person who has the capability of producing a clear, concise and cogent decision in a timely manner.

In selecting panelists, Resolution Canada attempts to select persons who are familiar with the internet, including domain name registrations, and who are trained adjudicators or have practiced or taught intellectual property law or administrative law.

How long does online resolution take?

Once all materials are filed by both parties, disputes are typically resolved in about 3 weeks. In unusual cases, the length of the process may be slightly longer.

Is Resolution Canada an authorized DR provider?

Resolution Canada is a completely independent, unbiased third party which is licensed by CIRA to conduct online dispute resolutions.

Resolution Canada provides impartial processes and systems to provide a fair and reasoned decision. Our adjudicators and adjudicators are also independent and their actions and decisions reflect their professional judgment and fundamental fairness. Neither Resolution Canada™ nor our roster of adjudicators have a vested interest in any particular decision.