Before filing a complaint, you should make sure that the rules and policies laid down by CIRA might apply in your favour. This can best be done by carefully reading the policies and rules, and studying the case decisions rendered on the various complaints heard and decided to this point.
The decisions rendered by Resolution Canada can be found under the appropriate tag on this site, and all decisions rendered, as well as the rules and policies can be found at the appropriate section of the CIRA website. To see the policies click here.
If you after this feel that you can be successful in a resolution process, you will need to file the required documentation together with the required fees. We ask for a deposit before proceeding in the amount of the maximum fee listed in any particular case, and after the case is heard, we will issue an invoice for the amount of the appropriate fee and disbursements, and either issue a credit or ask for the balance, depending upon whether the case was heard by one adjudicator or three. Filing Process | Complaint | Response